According to EFQM Excellence Model, Excellent Organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.
The Fundamental Concept of EFQM outline the foundation for achieving sustainable excellence in any organisation. They can be used as the basis to describe the attributes of an excellent organisational culture. They also serve as a common language for top management, which can be integrated into its culture.
The EFQM Excellence Model is based on nine criteria. Five of these are “ENABLERS” and four are “RESULTS”. The “Enabler” criteria cover what an organisation does and how it does it. The “Results” criteria cover what an organisation achieves. The arrows emphasise the dynamic nature of the Model, showing learning, creativity and innovation helping to improve the Enablers that in turn lead to improved Results.
RADAR is used to drive continuous improvement, it is a simple but powerful management tool that can be applied in different ways. To help support robust analysis, the RADAR elements can be broken down into a series of attributes which contain guidance on what we expect the organisation to demonstrate.
- Determine the Results it is aiming to achieve as part of its strategy. (What are we trying to achieve?)
- Plan and develop an integrated set of sound Approaches to deliver the required results both now and in the future.
(How do we try to achieve this?) - Deploy the approaches in a systematic way to ensure implementation. (How / Where / When was this implemented?)
- Assess and Refine the deployed approaches based on monitoring and analysis of the results achieved and ongoing learning activities. (How do we measure whether it is working?) and (What have we learning and what improvements can be made?).
To achieve sustained success, an organisation needs strong leadership and clear strategic direction. They need to develop and improve their people, partnerships and processes to deliver value-adding products and services to their customers. In the EFQM Excellence Model, these are called the Enablers. If the right Enablers are effectively implemented, an organisation will achieve the Results they, and their stakeholders, expect.
